Fill the brief

A site that stays current and secure.

On a monthly subscription I update the system and plugins, run backups and keep the site or store healthy. Every month you get a short report.

Ask about WebCare

Monthly subscription

For sites and stores

What’s included in care

Scope depends on the plan. These items are in every WebCare subscription.

  • System, theme and plugin updates
  • Backup stored off the server
  • Round-the-clock uptime monitoring
  • Security scan and attack protection
  • Watching the SSL certificate and domain
  • Smoke-testing key forms after updates
  • Monthly report of work done
  • Help with outages within an agreed time

Who WebCare is for

Company site

You don’t want to remember updates

The site collects enquiries while you run the business. Updates and backups happen without you.

Store

Every hour of downtime is lost orders

Monitoring catches issues before customers report them. I test updates before they go live.

After launch

The site is new and you want it to stay that way

Care starts right after publish, so the site doesn’t begin to age.

Care plans

Names and scope are a starting point. I’ll tailor the plan to your site or store.

WebCare Start

Site

For a landing page or a smaller company site.

  • Updates twice a month (critical ones outside the schedule)
  • Monthly backup
  • Uptime monitoring
  • Monthly report
Ask about Start
Most popular
WebCare Plus

Company

For a company site that keeps evolving.

  • Updates twice a month (critical ones outside the schedule)
  • Backup every 2 weeks
  • Monitoring and security scan
  • Priority on tickets
  • Incident response within 48 hours
Ask about Plus
WebCare Shop

Store

For a store where every hour matters.

  • Updates tested on a store copy
  • Backup every 6 hours
  • Cart and payments monitoring
  • Priority on tickets
  • Incident response within 24 hours
Ask about Shop

Subscription price is in the quote. Larger changes are billed from an hour package.

When something stops working

The response time is written into the agreement.

  1. 01

    Monitoring catches the issue

    I check the site every few minutes. I usually see an outage before customers do.

  2. 02

    You get an update

    I tell you what happened and how long the fix will take.

  3. 03

    I fix it

    If needed I restore the site from a backup.

  4. 04

    I explain the cause

    The report covers what failed and what I did so it doesn’t happen again.

Frequently asked questions

Will you care for a site you didn’t build?

Yes — after a technical review at the start.

How long is the agreement?

We agree a minimum term and notice period in the quote.

Are hosting and domain included?

Usually no — care covers the site itself. Hosting and domain stay with you unless we agree otherwise.

What if I need a larger change?

I quote it separately or we bill it from an hour package.